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Serial number mismatch issues

Currently I have a Motorola Edge Plus (2022) and a Lenovo ThinkReality A3.

I purchased the A3 Industrial Development Kit.

I went to my account settings and filled in the serial number (Motorola phone model-serial number) and company name, but it said it was not found.

The link says to scan the QR code, but my phone doesn't have the

I don't get a window to scan the QR, I'll attach a picture.


1. please let me know what I need to do to link my phone to my account. 

Build number: T1SHS33.35-23-22-8


2. please provide instructions on what I need to do to get a ThinkReality Cloud Portal account.

I purchased the A3 + Motorola industrial kit.



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Best Answer

Hi Crom,

To register the device, please follow the instructions provided in the setup guide for the A3 Dev Kit.
I recommend updating the Lenovo Universal Device Client app to the latest version (as of today, it's v 23.08.0.16) before scanning the QR code. This app should be automatically installed on the Moto Edge device when you connect the A3 glasses for the first time.

Let me know if this helps.

- Norbert

1 Comment
Answer

Hi Crom,

To register the device, please follow the instructions provided in the setup guide for the A3 Dev Kit.
I recommend updating the Lenovo Universal Device Client app to the latest version (as of today, it's v 23.08.0.16) before scanning the QR code. This app should be automatically installed on the Moto Edge device when you connect the A3 glasses for the first time.

Let me know if this helps.

- Norbert

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